EcoWash HCMC Enhances Customer Experience Through 24/7 Call Center System

EcoWash HCMC understands that customer insight is the most important factor in determining the quality of service. For this reason, EcoWash HCMC constantly researches and utilizes 24/7 Call Center systems to provide customers with excellent service.

EcoWash HCMC - One of the most professional industrial laundry factories in HCM city

EcoWash HCMC is one of the pioneers in building a professional laundry ecosystem with 5-star quality, contributing to changing the laundry industry in Vietnam. We focus on investing in modern and advanced machinery to ensure productivity and service quality. The tunnel washing machine (dragon washing machine) is one of today's most advanced washing systems. The system is designed to be completely closed from washing - steaming - ironing to the finished product. The machine is programmed and controlled completely by a computer, and a specific washing program is set up for each fabric type. Washing and finishing steps will be performed by combining machines, including automatic drying stations, ironing robots, 3-axis ironing machines, single washing machines, steam washing machines, pressing station systems... The EcoWash HCMC factory can produce 53 tons of laundry daily (about 2/3 of the laundry needs in Ho Chi Minh City).

We always strive to bring customer satisfaction, aiming to make a sustainable contribution to the community and society by balancing the benefits of employees and the company, thereby creating a good working environment.

EcoWash HCMC - One of the largest and most professional industrial laundry factories in HCM city

EcoWash HCMC enhances customer experience through a 24/7 call center system

With the 24/7 Call Center system, EcoWash HCMC is committed to improving product quality and constantly innovating to enhance professionalism to create a strong bridge between businesses and their customers.

The Call Center was built with the "Customer-centric" strategy. With hundreds of monthly interactions and operating 24/7, the call center allows customers to be identified to channel support, or customers can proactively choose one of the categories to shorten waiting time. Each category in the system has personnel responsible for supporting customers as soon as possible. With the Call Center system, we are dedicated to ensuring that all communications occur continuously - no time limit.

24/7 Call Center

We strive to offer our customers the most innovative solutions and experiences only available at EcoWash HCMC, with a network of customers in 63 provinces and cities. We ensure that all our employees are highly trained, knowledgeable, and experienced to meet our clients' stringent requirements.

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Contact information:

EcoWash HCMC

R. 1508, 15th Floor Vincom Center, 72 Le Thanh Ton Street, Ben Nghe Ward, District 1, HCM City