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Customer trust is what drives EcoWash to continuously refine its processes, advance its technology, and uphold rigorous operational standards. Each laundered item is not only impeccably clean but also reflects a long-term commitment to reliability and service quality.

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From the soft touch of spa towels and crisp hotel bed linens to the refined elegance of restaurant table linens, every EcoWash product is carefully selected to deliver comfort and a lasting first impression. Linens don’t just serve a purpose, they help create an unforgettable experience.

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EcoWash HCMC Enhances Customer Experience Through 24/7 Call Center System

Oct 08, 2025
News, News

EcoWash HCMC understands that customer insight is the most important factor in determining the quality of service. For this reason, EcoWash HCMC constantly researches and utilizes 24/7 Call Center systems to provide customers with excellent service.

EcoWash HCMC - One of the most professional industrial laundry factories in HCM city

EcoWash HCMC is one of the pioneers in building a professional laundry ecosystem with 5-star quality, contributing to changing the laundry industry in Vietnam. We focus on investing in modern and advanced machinery to ensure productivity and service quality. The tunnel washing machine (dragon washing machine) is one of today's most advanced washing systems. The system is designed to be completely closed from washing - steaming - ironing to the finished product. The machine is programmed and controlled completely by a computer, and a specific washing program is set up for each fabric type. Washing and finishing steps will be performed by combining machines, including automatic drying stations, ironing robots, 3-axis ironing machines, single washing machines, steam washing machines, pressing station systems... The EcoWash HCMC factory can produce 53 tons of laundry daily (about 2/3 of the laundry needs in Ho Chi Minh City).

We always strive to bring customer satisfaction, aiming to make a sustainable contribution to the community and society by balancing the benefits of employees and the company, thereby creating a good working environment.

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EcoWash HCMC - One of the largest and most professional industrial laundry factories in HCM city

EcoWash HCMC enhances customer experience through a 24/7 call center system

With the 24/7 Call Center system, EcoWash HCMC is committed to improving product quality and constantly innovating to enhance professionalism to create a strong bridge between businesses and their customers.

The Call Center was built with the "Customer-centric" strategy. With hundreds of monthly interactions and operating 24/7, the call center allows customers to be identified to channel support, or customers can proactively choose one of the categories to shorten waiting time. Each category in the system has personnel responsible for supporting customers as soon as possible. With the Call Center system, we are dedicated to ensuring that all communications occur continuously - no time limit.

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24/7 Call Center

We strive to offer our customers the most innovative solutions and experiences only available at EcoWash HCMC, with a network of customers in 63 provinces and cities. We ensure that all our employees are highly trained, knowledgeable, and experienced to meet our clients' stringent requirements.

Premium Hotel Linen Selection Standards: The Key to Enhancing the Guest Experience

In the hospitality industry, every detail that comes into direct contact with guests – from bed linens and towels to bathrobes – plays an important role in shaping their perception of a hotel's quality. As a result, more hotel owners and operators are investing in premium hotel linens to elevate the guest experience, reinforce their brand image and optimize long-term operational costs. So, what are the key considerations when selecting high-quality hotel linens? Let's explore with EcoWash HCMC.

Company Trip 2026: Work Hard, Play Hard

More than just a getaway, the three-day, two-night journey to the coastal destination of Phan Thiet – Mui Ne reflects EcoWash’s deliberate investment in its people – supporting physical well-being, mental recharge and stronger internal connection. Thoughtfully designed, the trip balances relaxation, professional development and team engagement, embodying a corporate culture that values performance without compromising employee experience.

Giặt Ủi Công Nghiệp Đóng Vai Trò Quan Trọng Trong Quá Trình Quản Lý - Vận Hành Khách Sạn, Resort

Khách sạn, resort có quy mô càng lớn, đẳng cấp càng cao thì càng cần phải chú trọng đến từng khâu, từng chi tiết trong quá trình cung ứng dịch vụ. Đảm bảo hàng vải từ ga giường, khăn tắm, rèm cửa đến đồng phục nhân viên luôn trắng - sạch mỗi ngày là một khâu bắt buộc và quan trọng để đáp ứng nhu cầu lưu trú, nghỉ dưỡng cao cấp. Nhiều đơn vị cung cấp dịch vụ lưu trú đã và đang lựa chọn giải pháp thuê ngoài dịch vụ giặt ủi công nghiệp nhu cầu giặt ủi và nâng cao trải nghiệm Khách hàng.

Comprehensive Laundry Services for Hotel Linens

Clean bed linens significantly enhance guest experience at hotels. Therefore, a comprehensive laundry service for hotel linens is essential for maintaining high standards of satisfaction and hygiene. Properly laundering hotel linens not only extends their lifespan but also ensures guest health.

Professional Laundry Services for Restaurants

Professional restaurant laundry services not only save time and costs but also ensure that all garments and items are consistently clean and fresh, thereby elevating your brand's image. EcoWash HCMC offers comprehensive, modern and environmentally friendly laundry solutions, partnering with restaurants on their journey.

Professional Guide to Washing Hotel Towels Properly

Washing hotel towels might seem straightforward, but it is a crucial step in maintaining quality standards, hygiene, and the overall customer experience. If not laundered correctly, towels can become stiff, moldy, quickly lose their color, or even cause skin irritation. This article will guide you through the A-Z process of professional hotel towel laundry: ensuring correct methods, adherence to standards, and alignment with actual operational needs-especially suitable for hotels, resorts, spas, and high-end accommodation facilities.

More Than Charity - EcoWash HCMC and The Journey of Spreading Happiness

On May 15, 2025, EcoWash HCMC carried out a meaningful volunteer activity at Future Shelter. This annual initiative reflects the company’s enduring spirit of compassion and its deep-rooted sense of social responsibility.

Peace As The Catalyst For Viet Nam’s Aspirations

Every open road, every lasting structure, every dream of urbanization - all have their roots in the foundation of peace.

March 8 Filled With Joy And Memorable Moments

International Women's Day is an occasion to honor the incredible women who have dedicated themselves tirelessly to society and their professions. With utmost respect and enthusiasm, Ecowash HCMC organized a memorable event on March 8, 2025, exclusively for our esteemed female members. This special day also served to strengthen the unity among all team members.

EcoWash HCMC: The New Year's Party Filled With Explosive Energy

February 3, 2025 (the 6th day of the Lunar New Year) was the first working day after the Tet holidays of the EcoWash HCMC family. In the bustling atmosphere of the new spring, the New Year’s party was held with enthusiasm and warmth, sending best wishes and arousing positive energy for a promising year.

Ecowash HCMC Shows Gratitude To Staff With The Program “Tet Holiday Of Health And Prosperity”

On the occasion of the upcoming Lunar New Year 2025, EcoWash HCMC organized a gift-giving ceremony called “Tet Holiday Of Health And Prosperity” to honor the valuable contributions of the staff over the past year. The event occurred on January 20, 2025, at the EcoWash factory campus, Hiep Phuoc Industrial Park, Nha Be District, Ho Chi Minh City.